Veterinary Pet Insurance
Veterinary Pet Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Veterinary Pet Insurance has 1.4 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Took care of my claim, Make you feel like a valued customer, Service at first.
Cons: Being denied all my claims, Coverage, Sense of bait and switch.Most users ask Veterinary Pet Insurance for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Veterinary Pet Insurance has 1.4 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Took care of my claim, Make you feel like a valued customer, Service at first.
Cons: Being denied all my claims, Coverage, Sense of bait and switch.Most users ask Veterinary Pet Insurance for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Denies all claims including checkups
all claims have been denied including checkups. how is a checkup a pre existing condition. looking into a class action lawsuit
The worst dog insurance around.
Nationwide (petinsurance.com) are unprofessional, uncaring and unwilling to help.
My dog was young when we started the insurance and still they said that my dogs ear infection was a pre-existing condition and they would not cover it.
The first time I took my dog there for allergies they said it was associated with the ear infection and therefore it was also a pre-existing condition....NOT covered under their policy.
That insurance is a waste of money, I suggest you save the 59.00 dollars a month for premium and pay the Veterinarian for any service because Nationwide will manage to get out of the claims and you still have to come up with ALL THE MONEY that the Vet's visit will cost. ***
Good luck to the poor people that still trust this terrible company which takes advantage of dog lovers like me.
Save your money and you will be happier. *** *** ***
- Coverage
- Being denied all my claims
- Absolute worse
Preferred solution: Full refund
Crooks crooks crooks
just do yourself a favor cancel.
Do not pay them anymore you won't get any money back.
They don't cover anything: IT IS A PRE EXISTING CONDITION are their famous lines.
they are so unhelpful and uncaring, it makes me mad.
I paid for too long so that they did not care to not have my services any more.
There are plenty of people who go around signing up for their pets well been, only to find out that they will have to pay all over again. It is maddening..
This company is unprofessional and all they do is still our money.
Please don't waste your time and go to some other company.
- Uncaring
Preferred solution: Let the company propose a solution
Do not use nationwide pet insurance
Disgusted
July 2018
I was shocked at the uncaring and unprofessional process of receiving claims. I have been a member since 2000 and have had a number of issues with very low amounts provided to me for different claims.
I have called and spoken with supervisors but this last one was so heartbreaking I do not even want to put myself through this stress. My dog was hospitalized, had tests and x-rays along with IV fluids then without any change in his condition, had to be euthanized. The amount of my claim was $1,200 and they had the nerve to process the claim for a mere $145. I am disgusted with this company and if there are animals in my future, you can be sure I will never use this company again and I will let everyone know in the large dog community I belong to on social media, just how bad they really are.
Judging from the reviews I have seen, I know I am not the only one that feels this way.
Hopefully they will be out of the business soon so they cannot rip others off as they have done to me.
Preferred solution: Let the company propose a solution
Horrible customer experience
We got Nationwide pet insurance through my work. Our dog started scratching really bad do we took him to the vet where he was diagnosed with allergies.
Nationwide refused to pay because it was a pre existing condition? He was diagnosed after we had pet insurance how is that pre existing?
These people are crooks and don’t care about pets. DO NOT USE THIS COMPANY!!!!!
Don’t get Ripped Off by Nationwide
Have had policies on all my dogs for many years. The reason is the same as most people to avoid a catastrophic event.
After nearly 10 years my dog had a biopsy performed on nodules on his liver and as a result something was punctured leaking bile into the abdominal requiring emergency surgery to save his life. I submitted the bill I paid to the insurance carrier (we have the Superior Plan) and out of $6150 they paid $1035. My plan pays 90% after a $50 deductible, but that is based on a schedule not on what the vet bills you. I don’t know anyone that can look at a payment schedule and understand that it is nowhere close to what a reasonable vet will charge you.
Too late on my older two dogs, but I have a new puppy and just signed her up with Healthy Paws. Don’t make the same mistake as we did!
- Coverage
Preferred solution: Let the company propose a solution
VPI refuses to cover 2nd TPLO Surgery
A few months ago, my German Shpeherd was diagnosed with a torn ACL. She had surgery to repair it and VPI covered a majority of the cost.
The surgery was around $4k and I was reimbursed around $3k for it. However 6 weeks into her recovery period, we are doing her rehab exercises and her other ACL blows out. The poor pup was so miserable. She underwent surgery on the other leg and I get the bill, again it was $4k.
Well, VPI must not understand that there is a left and a right because they refused to cover the other leg as we already exceeded the limit on the first surgery. Extremely disappointed with VPI especially when the evidence from many studies show that a dog with a torn ACL is more than 60% likely to tear the other leg.
- Make you feel like a valued customer
- Very good customer service
- Coverage
- Sense of bait and switch
Waste of money
DON'T BUY
So mad right nowMy French Bulldog went to the vet on June 11, 2017 and was diagnosed with a UTI infection. I talked to Nationwide and they said yes covered.
Cystitis $900 Ultrasound $440. I was like Yah it can go toward my deductible. She went back August 11 for a grecheck. If Nationwide had not been taking there time and trying to find a reason to not pay my first vet visit then it would have been processed before going back a month later August 11.
Went back a third time August 22nd. Had surgery for recessed Vulva Sept 29. I knew that would not be paid since that just so happens to be one of the MILLION things the policy does not pay. I feel like they should have paid the first three visits since she was not actually diagnosed with th recessed vulva until after those visits.
They took there time though waiting for the excuse to not pay. Nationwide wins. I don't and I'm canceling today because I know in the future the chances of getting them to pay a claim is so slim!!!!!
Do not waste your money on this insurance. The premiums you pay each month can be saved to go toward your pet if something were to happen!!
Always fighting claims
VPI request additional information on almost every claim filed, even when it was for an ongoing condition. This was all unreasonable extra work to get a claim settled.
Customer service was very difficult to reach a human. The only claim that wasn't challenged was when...
Even when the extra info requested was sent to them, they took weeks before I would receive a check for reimbursement. They fought settling claims tooth and nail (excuse the puns). The rates got higher every year and trying to reach someone on the phone was almost impossible. The only unquestioned claim they ever covered was when I had to let my beloved service dog go.
They covered my claim for euthanasia.
How magnanimous of them. I would suggest for anyone looking for health insurance for their pet to keep looking!
- Being denied all my claims
Preferred solution: Fair reviews of claims.
Very unfair, unproffetional
Preferred solution: Full refund
Nationwide's disingenuous application process and waste of time
Nationwide is was very disingenuous, deliberating giving us the runaround to refuse coverage, which we think was age related. In late May, 2017, we tried to apply to Nationwide's new Wellness Plan for our 9 year old West Highland Terrier (Edgar).
Though healthy dog with no pre-existing conditions, they spotted an prior incident in his records of vomiting. At the time, our vet considered it as a minor stomach problem and recommended treatment with an OTC Pepsin. Edgar never experienced the vomiting again. However, Nationwide labeled the condition as a serious "bilious vomiting disorder".
After our vet wrote and confirmed that this was not serious, only a single occurrence, Nationwide continued to decline his eligibility due to having an Over-the-Counter Pepsin OTC on his records. They wasted so much of our and our vets time by constantly requesting more information without any intention of allowing insurance eligibility.
Insurance Expert Talks
Premium goes up solely based on age.. age discrimination
I called VPI today after seeing the amount to be deducted from my account. 73 dollars..
I havent taken my dog on about a year... keeps raising premium based on age alone according to the rep and the supervisor i spoke with... I compared to Trumpcare and I have had coverage since day one for my dog... I spoke on the phone this morning and just received the run around as usual asking for justification in 2300 dollar increase from last year when no claims were filed?
they kept insisting it was based just on age of dog alone.. They kept giving me wrong numbers and correcting themselves.
I had to ask for a supervisor or manager and they kept insisting the same. It was based just on age the price increase
- Service at first
- Pet is being disciminated against
Preferred solution: Let the company propose a solution
Veterinary Pet Insurance Major Medical Pet Insurance Review
Veterinary Pet Insurance Pet Policy Claim Review
About
Veterinary Pet Insurance (VPI) is the largest and the oldest health insurance company for pets in the country. It was founded in 1980 to help to prevent mercy killing of pets. VPI programs compensate all the necessary veterinary expenses concerning accidents, illnesses and injuries for birds, dogs, cats and exotic animals. Optional Pet WellCare Protection coverage is also obtainable for routine care. Policies are available in all 50 states and the District of Columbia. Policies are approved by Veterinary Pet Insurance in California and in other states by National Casualty Company, and an affiliate of Nationwide Mutual Insurance Company.
Veterinary Pet Insurance is ranked 368 out of 1820 in Insurance category
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Hi, Please reply to my comment if you are seriously looking into a class action lawsuit. I am also interested in this.
I have had all denied claims. i see thousands of one star reviews saying the exact same thing.
All denied claims. There have to be tens of thousands of people that would join a class action suit.