Anonymous
map-marker Aurora, Colorado

Denies all claims including checkups

all claims have been denied including checkups. how is a checkup a pre existing condition. looking into a class action lawsuit

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1 comment
Guest

Hi, Please reply to my comment if you are seriously looking into a class action lawsuit. I am also interested in this.

I have had all denied claims. i see thousands of one star reviews saying the exact same thing.

All denied claims. There have to be tens of thousands of people that would join a class action suit.

IRMA C Rdu

The worst dog insurance around.

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Nationwide (petinsurance.com) are unprofessional, uncaring and unwilling to help.

My dog was young when we started the insurance and still they said that my dogs ear infection was a pre-existing condition and they would not cover it.

The first time I took my dog there for allergies they said it was associated with the ear infection and therefore it was also a pre-existing condition....NOT covered under their policy.

That insurance is a waste of money, I suggest you save the 59.00 dollars a month for premium and pay the Veterinarian for any service because Nationwide will manage to get out of the claims and you still have to come up with ALL THE MONEY that the Vet's visit will cost. ***

Good luck to the poor people that still trust this terrible company which takes advantage of dog lovers like me.

Save your money and you will be happier. *** *** ***

View full review
Loss:
$405
Cons:
  • Coverage
  • Being denied all my claims
  • Absolute worse
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

IRMA C Rdu

Crooks crooks crooks

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just do yourself a favor cancel.

Do not pay them anymore you won't get any money back.

They don't cover anything: IT IS A PRE EXISTING CONDITION are their famous lines.

they are so unhelpful and uncaring, it makes me mad.

I paid for too long so that they did not care to not have my services any more.

There are plenty of people who go around signing up for their pets well been, only to find out that they will have to pay all over again. It is maddening..

This company is unprofessional and all they do is still our money.

Please don't waste your time and go to some other company.

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Loss:
$405
Cons:
  • Uncaring
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Lynne G Hif
map-marker Brea, California

Do not use nationwide pet insurance

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I have had them when they were VIP. I’ve paid over 100,000 over the years. I called to cancel all 6 policies starting September. They canceled on the day I called not September. Denying a claim in August. Now I’m told you can’t cancel ahead of the date. Of course you can’t speak with a supervisor because she might be busy. Stay away from this company.
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Terri C Qrt

Disgusted

July 2018

I was shocked at the uncaring and unprofessional process of receiving claims. I have been a member since 2000 and have had a number of issues with very low amounts provided to me for different claims.

I have called and spoken with supervisors but this last one was so heartbreaking I do not even want to put myself through this stress. My dog was hospitalized, had tests and x-rays along with IV fluids then without any change in his condition, had to be euthanized. The amount of my claim was $1,200 and they had the nerve to process the claim for a mere $145. I am disgusted with this company and if there are animals in my future, you can be sure I will never use this company again and I will let everyone know in the large dog community I belong to on social media, just how bad they really are.

Judging from the reviews I have seen, I know I am not the only one that feels this way.

Hopefully they will be out of the business soon so they cannot rip others off as they have done to me. Sad

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Gus G Wpi

Horrible customer experience

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We got Nationwide pet insurance through my work. Our dog started scratching really bad do we took him to the vet where he was diagnosed with allergies.

Nationwide refused to pay because it was a pre existing condition? He was diagnosed after we had pet insurance how is that pre existing?

These people are crooks and don’t care about pets. DO NOT USE THIS COMPANY!!!!!

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Reason of review:
Problems with payment
4 comments
Cole Jwj

If any of you know about a class action lawsuit against this company let me know. I am disgusted too.

Guest

I am also interested in pursuing a class action suit against this company.

Guest

Yes, this company is horrible. I agree with everyone, and we are all going through the same thing. Talked to an attorney on Friday who went through the same thing as we all have.I am filing a complaint with California Insurance commissionerAs he advised.Anyone for a class action lawsuit?They should be put out of business.I

IRMA C Rdu
reply icon Replying to comment of Guest-1497529

Same thing happened to me

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Norvel Gum

Don’t get Ripped Off by Nationwide

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Have had policies on all my dogs for many years. The reason is the same as most people to avoid a catastrophic event.

After nearly 10 years my dog had a biopsy performed on nodules on his liver and as a result something was punctured leaking bile into the abdominal requiring emergency surgery to save his life. I submitted the bill I paid to the insurance carrier (we have the Superior Plan) and out of $6150 they paid $1035. My plan pays 90% after a $50 deductible, but that is based on a schedule not on what the vet bills you. I don’t know anyone that can look at a payment schedule and understand that it is nowhere close to what a reasonable vet will charge you.

Too late on my older two dogs, but I have a new puppy and just signed her up with Healthy Paws. Don’t make the same mistake as we did!

View full review
Loss:
$4500
Cons:
  • Coverage
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jamyra Jxp
map-marker Brea, California

VPI refuses to cover 2nd TPLO Surgery

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A few months ago, my German Shpeherd was diagnosed with a torn ACL. She had surgery to repair it and VPI covered a majority of the cost.

The surgery was around $4k and I was reimbursed around $3k for it. However 6 weeks into her recovery period, we are doing her rehab exercises and her other ACL blows out. The poor pup was so miserable. She underwent surgery on the other leg and I get the bill, again it was $4k.

Well, VPI must not understand that there is a left and a right because they refused to cover the other leg as we already exceeded the limit on the first surgery. Extremely disappointed with VPI especially when the evidence from many studies show that a dog with a torn ACL is more than 60% likely to tear the other leg.

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Loss:
$5000
Pros:
  • Make you feel like a valued customer
  • Very good customer service
Cons:
  • Coverage
  • Sense of bait and switch
Reason of review:
Not as described/ advertised
Anonymous

Waste of money

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had it for 9 years. the one time the vet cost me $1,000 for visits for a back pain the paid me $4.00 DO NOT WASTE UR MONEY
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Anonymous
map-marker Brea, California

DON'T BUY

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So mad right nowMy French Bulldog went to the vet on June 11, 2017 and was diagnosed with a UTI infection. I talked to Nationwide and they said yes covered.

Cystitis $900 Ultrasound $440. I was like Yah it can go toward my deductible. She went back August 11 for a grecheck. If Nationwide had not been taking there time and trying to find a reason to not pay my first vet visit then it would have been processed before going back a month later August 11.

Went back a third time August 22nd. Had surgery for recessed Vulva Sept 29. I knew that would not be paid since that just so happens to be one of the MILLION things the policy does not pay. I feel like they should have paid the first three visits since she was not actually diagnosed with th recessed vulva until after those visits.

They took there time though waiting for the excuse to not pay. Nationwide wins. I don't and I'm canceling today because I know in the future the chances of getting them to pay a claim is so slim!!!!!

Do not waste your money on this insurance. The premiums you pay each month can be saved to go toward your pet if something were to happen!!

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Reason of review:
Problems with payment
Breyanna Jqf
map-marker Denver, Colorado

Always fighting claims

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Updated by user Sep 22, 2017

VPI request additional information on almost every claim filed, even when it was for an ongoing condition. This was all unreasonable extra work to get a claim settled.

Customer service was very difficult to reach a human. The only claim that wasn't challenged was when...

Original review Sep 18, 2017
I was repeated required to get 'more info' from the vet on each claim I filed. Even when the claim was for the same condition, they still wanted more info on the minute details for the treatment, they same medications.

Even when the extra info requested was sent to them, they took weeks before I would receive a check for reimbursement. They fought settling claims tooth and nail (excuse the puns). The rates got higher every year and trying to reach someone on the phone was almost impossible. The only unquestioned claim they ever covered was when I had to let my beloved service dog go.

They covered my claim for euthanasia.

How magnanimous of them. I would suggest for anyone looking for health insurance for their pet to keep looking!
View full review
Cons:
  • Being denied all my claims
Reason of review:
Order processing issue

Preferred solution: Fair reviews of claims.

Anonymous
map-marker Denver, Colorado

Very unfair, unproffetional

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I rescued a dog, not knowing whether or not he is sick or healthy. he is only 1.7 month GSD. submitted a claim for GI, 2 month later he was diagnosed for GME, VPI is not paying any of my claims. I honestly had no idea of any pre existing conations, not insurance prior taking him to a doctor for evaluation/shots. who I can reach out to complain? very desperate in need to find a place to help me to resolve this. any advise will be greatly appreciated. help {{REDACTED}}
View full review
Loss:
$6000
Reason of review:
Problems with payment

Preferred solution: Full refund

Salvatrice Bnh
map-marker Brea, California

Nationwide's disingenuous application process and waste of time

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Nationwide is was very disingenuous, deliberating giving us the runaround to refuse coverage, which we think was age related. In late May, 2017, we tried to apply to Nationwide's new Wellness Plan for our 9 year old West Highland Terrier (Edgar).

Though healthy dog with no pre-existing conditions, they spotted an prior incident in his records of vomiting. At the time, our vet considered it as a minor stomach problem and recommended treatment with an OTC Pepsin. Edgar never experienced the vomiting again. However, Nationwide labeled the condition as a serious "bilious vomiting disorder".

After our vet wrote and confirmed that this was not serious, only a single occurrence, Nationwide continued to decline his eligibility due to having an Over-the-Counter Pepsin OTC on his records. They wasted so much of our and our vets time by constantly requesting more information without any intention of allowing insurance eligibility.

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Reason of review:
Poor customer service

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Candas Xse
map-marker Brea, California

Premium goes up solely based on age.. age discrimination

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I called VPI today after seeing the amount to be deducted from my account. 73 dollars..

I havent taken my dog on about a year... keeps raising premium based on age alone according to the rep and the supervisor i spoke with... I compared to Trumpcare and I have had coverage since day one for my dog... I spoke on the phone this morning and just received the run around as usual asking for justification in 2300 dollar increase from last year when no claims were filed?

they kept insisting it was based just on age of dog alone.. They kept giving me wrong numbers and correcting themselves.

I had to ask for a supervisor or manager and they kept insisting the same. It was based just on age the price increase

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Loss:
$2500
Pros:
  • Service at first
Cons:
  • Pet is being disciminated against
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Astoria, New York

Veterinary Pet Insurance Major Medical Pet Insurance Review

VPI Pet Insurance Ripoff Report!!! Class action lawsuit filed against these thieves!! Join a class action lawsuit against VPI and go on Rip Off Report and post your reviews about them there. It is a permanent report with high Google rankings to screw over scamming companies like VPI - thieves!!!!!
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Anonymous
map-marker Glen Allen, Virginia

Veterinary Pet Insurance Pet Policy Claim Review

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Claims was denied because policy renewed on the 21st and services were rendered on the 18th. Really who does that and how is the insurer to know the magical date. Most claims were denied because of exclusions during the first year of coverage. Fast forward a year they are still denying claims...deja vu. I am not fluent in insurance legalese, however I do know when I've been screwed over!!
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Reason of review:
Poor customer service

About

Summary

Veterinary Pet Insurance (VPI) is the largest and the oldest health insurance company for pets in the country. It was founded in 1980 to help to prevent mercy killing of pets. VPI programs compensate all the necessary veterinary expenses concerning accidents, illnesses and injuries for birds, dogs, cats and exotic animals. Optional Pet WellCare Protection coverage is also obtainable for routine care. Policies are available in all 50 states and the District of Columbia. Policies are approved by Veterinary Pet Insurance in California and in other states by National Casualty Company, and an affiliate of Nationwide Mutual Insurance Company.

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